FAQ
1. Where can I buy Smith Products?
You can purchase Smith products online at smithcosmetics.com and beautylish.com
In the USA you can find Smith Brushes at
Frends Beauty, Los Angeles CA
Camera Ready Cosmetics, Dallas TX
Alcone, New York NY
In Canada you can find Smith Brushes at
CurliQue Beauty, Vancouver BC
Sara Lindsay, Regina SK
Selfridges Trafford Center, Manchester
2. How much is shipping?
US/Canada $10 with FREE SHIPPING on orders $100 and over
International $18.50 with FREE SHIPPING on orders $185 and over
3. I have received my tracking number but the number is not working, what do I do?
We process shipments 7 days a week but DHL only picks up shipments Monday to Friday and not on holidays. Please allow for 24hrs after you receive your tracking number to check for your package and if you receive your tracking number on a weekend or holiday allow 24hrs after the first business day.
4. Do you ship to PO Boxes or APO/military addresses?
We do not ship to PO Boxes, however we do ship to APO/military addresses.
5. Will I have to pay extra duties and taxes when my order arrives?
Unfortunately some countries will require you to pay import tax based on your order total.
Below is a link for info on each countries de minimis (the de minimis threshold is the value below which goods can be shipped into the country before duties and taxes are assessed) threshold.
http://go.borderlinx.com/tax-and-duty-de-minimis/
6. What is your return/exchange policy?
You can return any unused items to the below address. Once we have received your returned item we will refund your purchase price. You will be responsible for the shipping charges to get your product back to us.
ATTN Smith Returns
43 Woodford Dr SW
Calgary, AB
Canada, T2W 4C2
7. I think my product is defective, what do I do?
The quality of Smith products is of the hightest importance to us and even with our rigorous quality checks occasionaly a defective product can slip through. If you think you might have received a defective product please email us at answers@smithcosmetics.com.
8. The product I want is sold out, what do I do?
Due to the popularity of some of our products we do sell out from time to time, we will always post notifications on IG and Twitter @smithcosmetics to let you know when an item is back in stock.
9. Do you have a Pro Artist Discount program?
We sure do, please send 2 forms of pro-terria from the list below along with your preferred email address and shipping address to proartist@smithcosmetics.com.
- magazine tear with name credit
- agency representation / comp card
- dedicated website
- union card
- business card
- call sheets